Multi-Year Accessibility Plan


CS Automotive Tubing Inc. (“CSAT”)’s Multi-Year Accessibility Plan is intended to outline and identify the policies, processes and plans the company currently has in place, is in the process of developing and /or implementing or intends to develop and/or implement in response to the requirements established by the Integrated Accessibility Standards Regulation (IASR) under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CSAT strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility. The plan will reviewed and updated at least once every 5 years.

Statement of Commitment

CSAT is committed to providing people with disabilities with accessible services and goods in a manner that is based upon the principles of dignity, independence, integration and equal opportunity. Persons with disabilities will benefit from the same services, in the same place and in a similar way as other customers and visitors. CSAT is committed to excellence in serving all customers including people with disabilities. The goal of the AODA is the achievement of a fully accessible Ontario through the identification, prevention and removal of barriers. To meet this objective and the requirements under the AODA, CSAT has, and will continue to, incorporate accessibility measures into our policies, procedures, training, websites, environment and best practices. Questions or concerns CSAT’s Accessibility Policy and Multi-Year Accessibility Plan are to be directed to the VP/General Manager, Harold Noh, submitted via the company’s AODA Feedback Process as noted with the Accessible for Ontarians with Disabilities Policy.

Strategies and Action Plan: 2023-2028
Information and Communications

CSAT is committed to making our information and communications accessible to people with disabilities.

  • Continue to notify the public about the availability of accessible formats and communication supports.
  • Continue to ensure that any process for receiving and responding to feedback is accessible by providing or arranging for accessible formats and communication supports.
  • Continue to ensure that employees understand the accommodation request process, including the requirement to arrange for accessible formats and communication supports, and the requirement to consult with the person making the request in order to determine suitable accessible formats or communication supports.


CSAT is committed to fair and accessible employment practices.

  • The process of providing emergency information includes alternative formats and ensures timely completion as soon as the request is received or the need for individualized planning is recognized.
  • Develop and implement a written process for the development of documented individual accommodation plans for employees with disabilities. Create and implement individualized plans.
  • Notifies employees and the public about the availability of accommodation for applicants with disabilities in the recruitment process and during the course of employment, including making information available in accessible formats.
  • When a selected applicant requests an accommodation, CSAT will consult with the applicant and provide, or arrange for the provision of, a suitable accommodation in a manner considering the applicants’ accessibility needs.
Customer Service

CSAT is committed to providing accessible customer service to people with disabilities. This means that we will provide goods, services and facilities to people with disabilities with the same high quality and timeliness as others.

  • Create and make public a statement of commitment. The statement of commitment will be located on the company’s website and in the reception area of our office.
  • Develop a process for receiving and responding to feedback from customers with disabilities. The feedback process is inclusive of multiple means by which feedback can be received, including by phone, in-person, by E-mail and by written correspondence. All employees will informed of and trained on the company’s feedback process.
  • CSAT employees respond to customers with a responsibilities to provide accessible goods, services and facilities that take into account the needs of employees, residents and visitors with disabilities.
Design of Public Spaces

CSAT will meet accessibility laws when building or making major changes to public spaces. If applicable, list initiatives your organization is planning and specify the timeframe for each. We will put procedures in place to prevent service disruptions to the accessible parts of our public spaces.

  • CSAT will maintain procedures for preventative and emergency maintenance of accessible elements in its public spaces.
  • In the event of a planned service disruption to facilities and services that are relied upon by persons with disabilities to access CSAT’s facilities and public spaces, notice of the disruption will be provided in advance. In the event of an unexpected disruption, notice will be provided as soon as possible.

CSAT is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.

  • Ensure all employees continue to complete mandatory AODA and accessibility training appropriate to the person’s role as soon as possible and in a variety of formats.
  • Continue to record and track employee learning and development activities specifically related to AODA and accessibility requirements.
  • Ensure that all training, activities, course materials and learning approaches are developed and delivered in accessible.
  • Apply an equity and accessibility analysis to all organizational learning and development activities.